Business Strategies

Smart + focused ideas to boost your business.

The Customer Service Quotient

Today’s consumers expect a relationship–not just product–from businesses they support. To help you enhance those relationships, here are 5 surprising stats, plus 5 savvy strategies, about… more

2016 Small Business Outlook

From recent surveys of small business owners conducted by a number of organizations, including Bank of America, Wells Fargo, The National Federation of Independent Business, and… more

Top Retail Trends for 2016

As 2015 comes to a close, it’s time to look ahead to all aspects of your practice and business for the coming year. That includes the… more

Creating Online Jazz

Last week, it was Black Friday. This weekend was Small Business Saturday. And this week it was Cyber Monday. And, in China, annual Singles Day in… more

TRENDS: 8 TOP TECH TRENDS AND TIPS

Tech research giant Gartner Inc. discloses top information technology trends and offers tips for managing the customer experience in a technology-driven universe. According to David Cearley,… more