Training
Words That Kill Consumer Confidence
We all agree that it’s important to stay positive when it comes to communicating with customers. Sometimes, however, a team member may say something that turns… more
EQ Over IQ?
Say, what? We all know about IQ, but what’s EQ? It’s emotional intelligence or, more specifically, emotional quotient. What exactly is it? Travis Bradberry, Ph.D., president… more
Changing Places
Wish a co-worker or the boss could walk in your shoes for a day? Some companies are actually making that happen. The official term is “perspective… more
Putting Pay Equity Into (Your) Practice
Equal pay for work of equal value. That’s the definition of pay equity…a concept that eludes way too many businesses. While 7 out of 10 companies… more
Core Values
What does your practice stand for? Have you ever sat down and written it out, hopefully as a group? And have you shared those values with… more
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What’s in Store?
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The Power of Testimonials
