Training

Stay Interviews

2024 • Training

You know about hiring and exit interviews as well as annual performance interviews, but stay interviews? If you don’t know what this is, or why it’s… more

Reskilling and Upskilling

2023 • Training

With technology advancing at an ever-increasing pace, more and more of staff training focuses on a combination of honing new skills and upgrading old ones. That… more

Shoplifting Stats + Steps

2023 • Training

Retail theft is up, and that’s likely to continue. According to Tech.Co., a Las Vegas-based media company, it cost stores more than $86 billion in 2022,… more

Words That Kill Consumer Confidence

2023 • Training

We all agree that it’s important to stay positive when it comes to communicating with customers. Sometimes, however, a team member may say something that turns… more

EQ Over IQ?

2023 • Training

Say, what? We all know about IQ, but what’s EQ? It’s emotional intelligence or, more specifically, emotional quotient. What exactly is it? Travis Bradberry, Ph.D., president… more

Shamir Lens