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Staying In Touch
Most patients see you once every 12 months at most. And, if you don’t remind them, the time between visits can stretch way beyond that. How… more
Managing Staff Engagement
This post isn’t about math, but staff engagement can actually be explained in a simple equation: Increased employee engagement yields increased individual investment in the job,… more
Competing in Contests
Many communities and organizations sponsor various competitions. It may be a “Best in…” contest by business category, something sponsored by a local chamber of commerce, or… more
Say Hello…Tips on Training Young Staffers
Your youngest new hires are likely members of Gen Z. They’re young…25 and under, and they don’t know a tech-free world. Unlike older employees, these newbies… more
Loyalty Programs and You
If you’re like the average American, you participate in 12 customer loyalty programs. And, all things being equal, you buy from those companies that offer you… more