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Managing Staff Engagement
This post isn’t about math, but staff engagement can actually be explained in a simple equation: Increased employee engagement yields increased individual investment in the job,… more
Competing in Contests
Many communities and organizations sponsor various competitions. It may be a “Best in…” contest by business category, something sponsored by a local chamber of commerce, or… more
Say Hello…Tips on Training Young Staffers
Your youngest new hires are likely members of Gen Z. They’re young…25 and under, and they don’t know a tech-free world. Unlike older employees, these newbies… more
Loyalty Programs and You
If you’re like the average American, you participate in 12 customer loyalty programs. And, all things being equal, you buy from those companies that offer you… more
Getting The Most Out of Social Media
Nearly nine out of ten consumers report spending at least half an hour more each day on social media than they did pre-pandemic. That’s one of… more
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Raising Per-Transaction Revenues...and Relationships
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The Kidult Consumer
