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Staying In Touch

Most patients see you once every 12 months at most. And, if you don’t remind them, the time between visits can stretch way beyond that. How… more

Managing Staff Engagement

This post isn’t about math, but staff engagement can actually be explained in a simple equation: Increased employee engagement yields increased individual investment in the job,… more

Competing in Contests

Many communities and organizations sponsor various competitions. It may be a “Best in…” contest by business category, something sponsored by a local chamber of commerce, or… more

Say Hello…Tips on Training Young Staffers

Your youngest new hires are likely members of Gen Z. They’re young…25 and under, and they don’t know a tech-free world. Unlike older employees, these newbies… more

Loyalty Programs and You

If you’re like the average American, you participate in 12 customer loyalty programs. And, all things being equal, you buy from those companies that offer you… more